Restaurant Industry Insights

Restaurant Industry Buzzwords

Posted by Matt Steiger on Sep 9, 2015 10:12:00 AM

Like any industry, the restaurant business uses its share of industry buzzwords. Fast-casual diners are accustomed to seeing trending terms like “signature” and “artisanal” pop up on menu boards. Marketers throw around terms like “guest experience”, while information technology professionals talk about the “cloud” and the “Internet of Things.” Here is a handy list to help interpret just what it is we mean when we discuss restaurant industry trends that affect point-of-sale technology.

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Six Things to Know about XPIENT’s Customer Service Center

Posted by Callie Craddock on Jun 17, 2015 3:00:00 PM

Despite delicious food and a great environment, service can make or break the dining experience. Like our customers in the restaurant industry, at XPIENT, we know service makes a difference in our business. That’s why we offer a single-point-of-contact service desk to serve our customers whenever they need us.

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Topics: Inside XPIENT

The Best Restaurant Trade Shows to Attend This Year

Posted by Matt Steiger on Feb 18, 2015 1:52:00 PM

Restaurateurs looking to grow their operations or in need of new ideas to continue their success may find the inspiration they need to forge ahead at a restaurant industry trade show. Industry trade shows provide those in the restaurant industry the opportunity network with peers and to learn what they need to know to make their restaurant companies more successful. Here we share an overview of some of the most popular restaurant trade shows on the calendar in 2015.
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Topics: Restaurant Industry

Upgrade Your Restaurant POS Software, Not Your Hardware

Posted by Matt Steiger on Feb 2, 2015 9:00:00 AM

It’s an all-too-familiar headline in your inbox: “POS Problems!!!” Different versions of this email have flooded in for weeks—and though your executive team knows how to solve the problem, the process of implementation probably makes everyone shudder and cringe.

There’s no good time to shut parts of your operation down while new software is installed, store teams get trained, and an under-resourced group of marketers attempts to migrate the enterprise to the new system. All these pain points aside, budget constraints don’t allow a complete overhaul of both your current hardware and restaurant POS software solutions. What vendors often omit, however, is the existence of the POS unicorn: a third solution involving the installation of a better software solution while retaining your existing hardware.

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Topics: Restaurant POS Software

The One Thing Your Restaurant POS System Must Have

Posted by Matt Steiger on Jan 19, 2015 9:00:00 AM

As a restaurant executive, you know full well how important a turnkey restaurant POS software solution is to your enterprise’s continued success. A system that’s flexible and fully integrated not only makes your job more straightforward, it solves problems and pain points all the way down to entry-level employees, cashiers and, of course, the crucial C—customers.

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Topics: Restaurant POS Software

4 Steps to Choose Your Restaurant POS Software Provider

Posted by Matt Steiger on Jan 5, 2015 9:00:00 AM

You and the rest of the C-suite are well aware that cash flow alone won’t answer the question of how you’ll choose the right restaurant POS vendor and system. Within the vendor selection ABC’s (Analyzing enterprise needs, Building an RFP, and Creating a vendor list), there are several key issues to address. What each of these look like—and how long they take to assess—will be unique to your company’s current position and plans for future growth.

Keeping the ABC’s and your enterprise’s particularities in mind, here’s a checklist to walk through as you prepare to enter into a new technology partnership:

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Topics: Restaurant POS Software

How to Deal With Restaurant POS Software Buyer's Remorse

Posted by Matt Steiger on Dec 22, 2014 9:00:00 AM

There comes a time in every restaurant executive’s life when you find yourself dealing with buyer’s remorse. While that first experience can sometimes leave enough of an impression to help avoid a repeat, it’s also good to make note of some key aspects of a major purchasing mistake for future reference.

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Topics: Restaurant POS Software

5 Key Differences Among POS Software

Posted by Matt Steiger on Dec 8, 2014 9:00:00 AM

Choosing a POS software system for your restaurant enterprise is an involved procedure. There are hundreds of pos systems for restaurants on the market. Each vendor is convinced that their product is the one that will meet your needs. At the end of the day, though, there are a few major differences in POS software that can help you determine what questions to ask and what choice to make.

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Topics: Restaurant POS Software

How to Choose a Restaurant POS System

Posted by Matt Steiger on Nov 24, 2014 9:00:00 AM

Of the many tools you’ll choose for your restaurant enterprise, a Point of Sale (POS) system is one of the make-or-breaks. With an industry-leading POS solution, you’ll have the world of your enterprise’s successes, failures, needs and wants at your fingertips. Without one, you’ll soon find yourself (if you haven’t already) backed into a corner that seems impossible to get out of.

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Topics: Restaurant POS Software

The Benefits of Using Conversational Ordering

Posted by Matt Steiger on Aug 29, 2014 4:59:00 PM

There’s a reason we’ve coined the turn of phrase “the art of conversation.” Speaking naturally—having a smooth, clear exchange with another person—really is an art form. Transferring that same finesse to a technology makes for an exceptional tool. In the restaurant industry, the “art of conversation” can make all the difference between one-time customers and a loyal following.

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Topics: Conversational Ordering

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At XPIENT, our focus is your restaurant's success. From engagement to customer service, from development through implementation, we are empowered to make sure your POS and enterprise management systems are tailored to your needs, and seamlessly integrate with your existing systems and management structure.

This restaurant industry blog is designed to give you the tools and information needed to grow your organization - whether you use XPIENT's solutions or not. To receive regular updates, simply submit your email address below.

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